Top 5 Ai powered Shopify Customer Support Apps

Best AI helpdesk for Shopify - hand-picked by experts.

* Tidio AI: Shopify Customer Support App

All-in-one live chat, helpdesk and AI chatbot suite for Shopify stores. Handles common questions automatically while letting you jump in, so your tiny team feels 24/7.

Link to website: https://www.tidio.com/

• Core Utility: Connects your Shopify store, inboxes and Lyro AI to answer FAQs, track orders, recommend products and capture leads in one widget. Flows and automations route chats, tag conversations and follow up across channels without extra tools.

• Why this? Choose this if you want fast setup, a friendly UI and strong AI out of the box. Ideal when you’re still small but need serious automation plus live chat in one place, instead of stitching together separate bots and helpdesk software.

• Traction: Trusted by 300k+ businesses and thousands of Shopify merchants, with ratings around 4.7–4.8★ on major review sites and the Shopify App Store. Merchants report Lyro handling most repetitive tickets and setup taking minutes.

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* Gorgias: AI Helpdesk for Shopify

AI-powered helpdesk built for ecommerce and deeply integrated with Shopify. Centralizes tickets from email, chat and social, then uses AI to resolve routine issues and turn support conversations into sales.

Link to website: https://www.gorgias.com/

• Core Utility: Syncs Shopify orders, customer history and discounts directly in the inbox so agents or AI can edit orders, handle returns and answer WISMO in seconds. Automation rules and AI Agent draft or fully handle a large share of tickets for you.

• Why this? Pick this if support volume is growing and you want one serious tool that can scale from small shop to brand. It’s Shopify’s Premier CX partner, with deep ecommerce features, strong automation and proven revenue lift from support.

• Traction: Used by 15,000+ ecommerce brands from small shops to major names, with new funding backing its AI roadmap. Data shows automation cutting response and resolution times while AI Agent resolves up to ~60% of inquiries.

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* Re:amaze: Shopify Customer Support App

Multichannel helpdesk and chat platform popular with Shopify and Shopify Plus stores. Brings email, chat, social, SMS and FAQ into one inbox, with automation and AI assisting replies and workflows.

Link to website: https://www.reamaze.com/

• Core Utility: Connects directly to Shopify so you see orders, customer data and actions without leaving the thread. Automations route, tag and auto-reply; chatbots and proactive messages deflect simple tickets and keep shoppers on track to purchase.

• Why this? Choose this if you want a battle-tested tool that stays lean and affordable. Great for growing stores that need serious multichannel support and Shopify depth, but don’t want the complexity or price tag of heavier enterprise platforms.

• Traction: Top-rated Shopify app with ~175 reviews at 4.5★ and over 4,200 stores using it, plus 4.8★ ratings on Capterra. Merchants praise its ease of use, strong support team and years of reliability running their customer service.

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* Richpanel: Shopify Live Chatbot

Shopify-first helpdesk with an AI self-service portal. Lets customers solve common issues like order status, returns and exchanges on their own, while your team handles only the edge cases.

Link to website: https://www.richpanel.com/

• Core Utility: Combines a 24/7 self-service portal, AI replies and an omnichannel inbox tightly connected to Shopify. Customers log in, see their orders and fix many problems instantly; agents get a clean queue of higher-value conversations.

• Why this? Pick this if you’re drowning in repetitive tickets and want to slash volume, not just answer faster. It’s designed specifically around Shopify workflows and offers white-glove onboarding, so you can launch quickly without extra ops work.

• Traction: Shopify app with 4.7★ from 120+ reviews and installs on 2,000+ stores, growing quickly year over year. Merchants highlight big ticket reductions, time saved and highly responsive support, with an active roadmap focused on Shopify.

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* Yuma AI: Shopify Customer Support App

Shopify-native AI agent platform that plugs into your helpdesk and store to fully resolve a large share of tickets. Instead of just answering questions, it can cancel, refund, reship and update orders on its own.

Link to website: https://yuma.ai/

• Core Utility: Connects in one click to Shopify, then reads live order and customer data to automate WISMO, returns, exchanges, billing, subscriptions and more. Visual Flows and AI Agents follow your policies while agents focus on complex cases.

• Why this? Choose this if Shopify is your main channel and you want true automation, not just macros. Yuma is built purely for ecommerce, with performance-based pricing and deep actions in Shopify that many general helpdesks can’t match.

• Traction: YC-backed startup with ~$5M raised and case studies showing 40–80% ticket automation, big response-time cuts and strong ROI for DTC brands, processing 100k+ tickets per month across clients. Actively shipping new AI features and integrations.

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* Help Scout: AI helpdesk for Shopify

All-in-one shared inbox, live chat and help center platform loved by growing small businesses. With Shopify integration and built-in AI, it keeps support personal while quietly automating the busywork.

Link to website: www.helpscout.com

• Core Utility: Pulls Shopify order data, LTV and customer history into each conversation and lets you refund, edit or duplicate orders from the sidebar. AI drafts replies, summarizes threads and powers a Beacon widget that answers FAQs before tickets appear.

• Why this? Choose this if you want simple, human-feeling support with just enough AI. Great for small brands that sell on Shopify but also support SaaS or other channels and want one clean, affordable tool instead of a heavy ecommerce-only system.

• Traction: Serving thousands of growing businesses since 2011 and frequently rated a top customer service tool for SMBs. Teams report getting set up in minutes, doubling productivity and cutting support costs while praising its responsive support.

FAQ:

• What does Ai powered ‘Shopify Customer Support App’ mean?

An AI-powered “Shopify customer support app” is a tool that plugs into your Shopify store and uses artificial intelligence to answer customer questions, solve common issues (like order status, returns, shipping), draft replies, and route tickets automatically—so you handle fewer repetitive chats and emails while shoppers get faster, 24/7 support.